What is UX Writing and How Can It Improve Your Web Design?

Gapsy Studio
Geek Culture
Published in
7 min readMay 2, 2023

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UX writing plays an essential role in web design today. It helps websites communicate their intended messages to users and provides a better overall experience for visitors. This article will explore what UX writing is, some examples, and why web designers need to consider it when creating their sites. We’ll also discuss the many benefits that incorporating UX writing into web design can bring to your business. By the end of this article, you should better understand how UX writing can help create compelling and engaging websites for users. Let’s get started!

What is UX Writing?

UX writing focuses on creating user-friendly experiences. It’s about making sure users have an intuitive experience when interacting with websites, apps, or other digital products. This could be anything from copy in buttons and menus to error messages. UX writers must think about the user journey and how words can make a digital experience easier and more enjoyable.

UX writing seeks to improve the user experience by providing support and guidance along the way. It could be as simple as a congratulatory message, such as “Congratulations! You’ve hit your exercise goal!” on an Apple Watch, or it could be more involved, like guiding a user through their purchase process on an e-commerce website.

A good UX writing example

UX writing is an important part of web design, as it helps ensure that users have a smooth and consistent experience when using a product or service. It allows designers to create intuitive products that are easy to use, reducing the friction between the user and the product. With good UX writing, users can quickly and easily find what they need and enjoy the process of using a product or service.

How Famous Companies Implement UX Writing?

The human mind is capable of grasping information quickly and effectively through visuals, with data being processed 60,000 times faster than text. 90% of all the data that enters the brain is visual, so it’s no surprise why some designers prioritize turning user interfaces into graphic designs. Companies such as Facebook and Airbnb have sought to create simple, clear text-based interfaces that help users get what they want.

Twitter, with it’s 140-character limit, was the first platform to promote concise writing, and this was a turning point in how people communicated. People had to learn to express their ideas in fewer words, developing an appreciation for short messages.

Twitter UX writing example

This has also been adopted by many other websites as well, helping users communicate their ideas and intentions succinctly. By facilitating the user experience through clear text, companies create an environment that is easy to navigate and understand. This helps to make a positive user experience, as users can easily find what they are looking for without getting lost in the interface.

What Does UX Writer Do?

UX writing is a rapidly growing field of web design, and it’s an essential part of creating successful websites. UX writers are responsible for crafting user-friendly copy that helps guide users through the website and help them understand how to use it. They are also tasked with making sure that the content they write is engaging, relevant, and provides a positive user experience.

UX writers differ from copywriters in that the focus of their work is more on usability than it is on marketing copy. They need to be knowledgeable about how people interact with websites and understand key concepts such as user flows, usability testing, and accessibility standards. UX writers also need to be able to effectively communicate complex technical concepts in a way that is easy to understand.

UX writing VS copywriting

Overall, UX writers play an important role in web design by creating content that helps guide users towards a better experience on websites. They strive to ensure that websites have a clear, user-friendly structure and design, as well as engaging content that resonates with their target audience. With the right skills and experience, UX writers can make a massive difference to the success of a website.

UX Writing Tips. How to Make the Text Efficient?

We use a few essential UX writing tips to ensure that the text on our websites is efficient and effective. Here are some of the Gapsy Studio tips that we use in our practice:

Introduce accurate text

Many designers rely on generic Lorem Ipsum as a placeholder for interface text, which rarely has any connection with the actual content. If accurate text isn’t integrated at the outset, then either the design would need to be redone or the text rewritten — leading to unnecessary double work. To avoid this, UX writers should get involved in web or app design from the very start. This way, all concepts, and ideas can be taken into account and integrated for a smooth user experience.

Make your text structured

Structuring your text is key to creating an effective UX writing experience in web design. Headings, subheadings, and body text should all be organized in such a way that users can quickly skim the page for information. As seen in the ASOS app, blending different font sizes with graphics on the screen helps draw the user’s attention and create a more exciting experience. Being creative with your wording while providing users with all the necessary information is also essential — adding humor or clever turns of phrases can engage and delight them, turning your website into an enjoyable journey rather than a chore.

Structurize the text

Catch attention with numbers and bolded text

Whenever there is a number in the text, it’s best to write it out as numerals instead of words; this saves space and draws the reader’s eye. Numbers are often perceived as important information, so you can emphasize them by using different font sizes or putting them on a separate line. Additionally, use bolding and markers to highlight important semantic points in the text. A great example of this is seen on the personal profile page of Booking.com, where essential numbers are written as numerals and vital text is highlighted with bold font and a marker.

Catch attention with numbers and bolded text

These are just a few UX writing tips that we use in our work at Gapsy Studio. We believe that when done correctly, these strategies can help create a user experience that is both enjoyable and memorable. Our UX strategy is based on the principle that good UX should be easy to understand, simple to use and bring value to our users. Our goal is to provide a seamless experience no matter what platform or device they use.

A Checklist of Good UX Writing

To ensure that your text is in line with best practices for UX writing, here is a checklist of things to consider:

Seamless: UX writing should always flow well with the design, so that a user’s journey through your website or product feels natural and intuitive.

Stereotype-free: Stereotyping can be an issue in any kind of written content, but it is particularly important to avoid when creating UX writing. Make sure to use language that is inclusive, non-gendered and avoids stereotypes.

Care: The tone used in UX writing should be one of care and respect for the user. This means avoiding patronizing language and instead focusing on being helpful and understanding.

Simplicity: UX writing needs to be simple, direct and easily understood by all kinds of users. Avoid using overly complicated language or jargon, and always aim for clarity.

A checklist of good UX writing

Overall, the goal of UX writing is to create content that enhances a user’s experience with your product. Remember these tips when creating text for your website or application, and you will be sure to create an enjoyable experience for all your users.

Bottom Line

In conclusion, UX writing is an essential component of modern web design. It helps bridge the gap between users and developers by creating a user-friendly experience that keeps visitors returning for more. By providing clear and concise instructions and information, UX writing encourages engagement, increases conversion rates, and drives website success. By following best practices in UX writing and taking the time to craft an effective UX writing strategy, you can create a website that is more successful than ever.

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Gapsy Studio
Geek Culture

Gapsy Studio is one of the leading UI/UX agencies. We focus on: mobile and web design and development, branding and animation.